Frenquently Asked Question ( FAQ )

Are the rates on your site per person or per room per night ?
All the rates quoted on our site are per Villa for the duration of the whole stay requested. If you are 2 people and you have booked a 3 bedroom villa, the villa will be for your exclusive use. All prices require a 5% service tax to be added.

When is my booking confirmed ?
We do our best to confirm your booking back to you as soon as we can. Sometimes this can be minutes and sometimes a little longer. Always within 24 hours !

How much will I be charged if I cancel a booking ?
Please refer to our Comprehensive Terms & Conditions.

What happens if I need a refund ?
Any refund due will be transferred directly to the account of your choice less any bank transfer charges and a service fee.

Why don't we accept credit cards ?
We are currently working with a bank to secure this facility. We hope to be able to offer this service to our guests by April 2005

What do you do with my personal information ?
We take the issues of privacy and security very seriously. For peace of mind, please refer to our extensive privacy statement.

How do I get to the villa ?
You must advise us at least 3 days in advance of your flight arrival details so that we can arrange to collect you and your party from the Airport. If you wish to make your own way to the villa please advise us of your expected arrival time at the villa.

What happenes to my Villa Booking if my flight is delayed?
Your villa is reserved for you and will be held for you unless otherwise advised. Please do let us know if you miss your flight or if there are any changes to your schedule.

Who do I contact if I need help ?
Serene Villas Office is manned 6 days a week from Mon - Sat 9-5 on Sunday we have a skeleton staff Our phone number is +62 361 730 899 or +62 812 397 3640.

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